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Nappy Warranties

Each brand has their own policy regarding what they cover under warranty and how long the warranty lasts. Here is a list of each brand and their warranties. If you're unsure or have any questions please get in touch.

Bubblebubs

Our standard warranty is 6 months from the purchase date or the birth of your child whichever is the later as we understand sometimes you buy nappies well in advance.

EcoNaps

We offer a 6 month warranty against manufacturing defects on all of our modern cloth nappies. This is valid from the date you purchased the item. Our warranty is extended to the original customer who has a purchase receipt that displays the date or purchase and is only available to customers who purchased the product from an authorised EcoNaps retailer. 

Our warranty routinely covers most elastics, snaps, TPU waterproofing, seams and zippers.

Our warranty does not cover leaking, nappy odour, normal wear & tear, natural fibre wear holes, pilling, snags or shrinkage.

The warranty is void if a customer has failed to follow the products Care Instructions. This includes, but is not limited to the following:

  • Water temperature exceeding 60ºC
  • A detergent containing additives (whiteners, bleach, dyes, perfumes, essential oils) or natural soap
  • Fabric softeners
  • Any caustic substance
  • Soaking
  • Modifications of any kind an EcoNaps product, including cutting off care tags
  • Excessive wash routine and/or excessive wear and tear
  • Accidental damage (items caught/torn/melted in a washing machine/dryer)

Ella's House

The Ella's House team is confident in the manufacturing and quality of its products. Ella's House products are covered by 12 months warranty.  

This covers for a period of 12 months from date of purchase (not from first use): 

  • Fabric faults and workmanship  
  • Snaps 
  • Stitching 
  • Zippers 
  • Elastics 
This does not cover: 
  • Shrinkage in natural fibers (organic hemp/organic cotton and organic cotton will shrink 5-7% read fabric description)  
  • Damage caused to product by using harsh stain removers, biological detergents or bleaching, perfume, softeners  
  • Adding vinegar or sodium bicarbonate to the wash 
  • Boil washing (60°C is recommended for nappies , 40°C for PUL products
  • Continually tumble drying on a warm or hot heat, or directly on radiators or similar. We recommend tumble drying 1 or 2 times/ month to revive fabric) 
  • Accidental damage on cover and other PUL products: PUL delamination from high temperature washing, excessive sun damage through drying, tumble drying 
  • Nappy has been altered - any type of modification such as dyeing, stitchingcutting, removing aspects etc. (including the care label) 
  • Excessive wear and tear 
  • Snags 
  • Fading 
  • Pilling 
Please note: 
Using stain removal and excessive laundering affect fabric (it is go bald), can destroy elastic, reduce the lifespan and will render your guarantee void. The nappies are there to catch waste and they may become stained over time, this 
is to be accepted and is not a fault. Use sun drying to bleach nappy naturally. 
We know that „Stain is not problem, hole at nappy it is problem.

Little Lovebum

We maintain high standards and strict quality control, but once in a while a faulty item may slip through the process. If you have received a damaged or faulty item we apologise for the inconvenience caused. Before you return the item, please contact us first with photographs of the fault and your order details. Please do this as soon as you notice the fault, or at the latest six months after receipt. Ultimately, we hope to find a happy resolution as quickly as possible.

We handle faulty returns on an individual basis.

What is covered in our warranty:

Manufacturing defects of the following:

  • Fabric and PUL
  • Stitching
  • Poppers
  • Zippers

What is not covered:

The following are not manufacturing defects

  • Slight relaxing of elastics
  • Slight variances in snap placement
  • Colour runs
  • Snags
  • Fading
  • Pilling
  • Leaks

Our warranty does not cover products that have been subjected to excessive or incorrect laundering or mistreatment; the definition of excessive laundering and mistreatment includes but is not limited to:

  • PUL delamination due to high temperature washing, sun damage, drying on/too close to a radiator or tumble-drying
  • Damage due to washing above 60 degrees, washing with open hook and loop fasteners (such as Velcro products) or soaking
  • Damage as a result of contact or exposure to fabric softeners, bleach, vinegar, harsh stain removers, natural soaps or barrier creams
  • Excessive wear and tear

A refund can only be obtained by the original seller. This does not affect your statutory rights

Pepi Collection

Warranty is extended to the original owner of the product only, and proof of purchase must be supplied.
  • All goods are guaranteed against defects in workmanship and materials for a period of 14 days from the date of purchase.
  • At our discretion, we will organise a replacement and will cover associated postage costs.
Please email us with details and pictures of products as soon as you notice any defects.
CLAIMS COVERED BY WARRANTY:
Snaps, flaws in fabric, stitching, PUL, zippers.
CLAIMS NOT COVERED BY WARRANTY (NOT LIMITED TO):
  • Shrinkage in natural fibres
  • Accidental damage on nappy: PUL delamination from high temperature washing, excessive sun damage through drying, tumble drying
  • Accidental damage on inserts: via non-compliant wash routines, washing above 60 degrees, soaking, nappy barrier cream, fabric softeners, bleach, detergents containing: whiteners, dyes, perfumes, essential oils, vinegar, natural soaps.
  • Any type of modification such as cutting, stitching, removing aspects etc. (including the care label)
  • Excessive wear and tear
  • Snags
  • Fading
  • Pilling

Yoho & Co

Yoho & Co provide a 12 month warranty. They will always replace anything that’s faulty but may not be able to replace it with the same print. Warranty exclude wear and tear and the standard modifications, accidental damage etc.

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