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Shipping and Delivery Info

How long does delivery take?

We offer same day dispatch on all order placed before 1pm.

Monday-Friday are considered working days, weekends and Bank Holidays are not considered working days. At busy times orders may be slightly delayed but we endeavour to keep dispatch times as low as possible.

For overseas orders please allow up to 14 working days for your delivery to be received or the estimated number of days marked at checkout.

How will my items be packaged?

We care about the planet so all of our orders are shipped in eco-friendly packaging. Most orders are sent in a paper mailing bag which can be recycled or repurposed . Some are sent in sugar cane mailing bags that are carbon neutral and recyclable although these are being phased out.

If an order is too big or contains breakables they will be sent in a responsibly sourced cardboard box. We reuse all possible packaging from suppliers so your order may be sent in a reused cardboard box and/or with reused packing materials. This means that your order may be packaged with bubble wrap for example but it has always been rescued from landfill and we encourage you to continue the cycle by reusing them for your own needs.

How will my order be shipped?

We currently ship all orders via Royal Mail 2nd class as standard with the option to upgrade to 1st class, particularly large orders are sent via courier. Overseas orders are sent via Royal Mail's international service's, we recommend using the tracked service which has full tracking end to end.

What are your delivery charges?

For delivery within the UK:

2nd Class £3.50

1st Class £4.50

Orders over £45 are free!

If you are local to us (Yeovil, Somerset) you can collect for free.

We also offer signed for services, all postage options are available to view at checkout.

Do you ship internationally?

Yes we do!

Delivery within Europe is £11+ (depending on the shipping service selective)

Delivery to the rest of the world varies from £11+ (depending on the shipping service selective)

We do not ship to the USA at present.

Customers are responsible for all VAT, import duty and other taxes or charges that may arise during shipping.

If your order costs significantly more to ship we reserve the right to invoice you for additional delivery charges. If you are unsure please email hello@peanutandpoppet.com prior to ordering.

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