Shipping and Delivery Info
How long does delivery take?
We aim to ship your order withing 1-2 working days although many orders are dispatched on the same day. Monday-Friday are considered working days, weekends and Bank Holidays are not considered working days. At busy times orders may be slightly delayed but we endeavour to keep dispatch times as low as possible. Most orders are sent the next working day and we have a variety of postage options.
For overseas orders please allow up to 14 working days for your delivery to be received or the estimated number of days marked at checkout.
How will my items be packaged?
Most orders are sent in sugar cane mailing bags that are carbon neutral and recyclable. If an order is too big or contains breakables they will be sent in a responsibly sourced cardboard box. We reuse all possible packaging from suppliers so your order may be sent in a reused cardboard box and/or with reused packing materials. This means that your order may well be packaged with bubble wrap for example but it is always something that we've rescued from landfill and we encourage you to continue the cycle by reusing them for your own needs.
How will my order be shipped?
We currently ship all orders via Royal Mail 2nd class as standard with the option to upgrade to 1st class, particularly large orders are sent via courier. Overseas orders are sent via Royal Mail's international service's, we recommend using the tracked service which has full tracking end to end.
What are your delivery charges?
For delivery within the UK:
2nd Class £2.99
1st Class £3.99
Orders over £40 are free!
(+£1 to add signed for delivery to any option)
If you are local to us (Yeovil, Somerset) then you can arrange free collection
Do you ship internationally?
Yes we do!
Delivery within Europe is £10+ (depending on the shipping service selective)
Delivery to the rest of the world varies from £10+ (depending on the shipping service selective)
We do not ship to the USA at present.
Customers are responsible for all VAT, import duty and other taxes and charges that may arise during shipping.
If your order costs significantly more to ship we reserve the right to invoice you for additional delivery charges. If you are unsure please email email@example.com prior to ordering.