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Returns Policy

We have a 30 day returns policy. Therefore, you have 30 days from the day you receive your order (or a 3rd party receives your order such as a shipping forwarder) to return items.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

If you originally qualified for free postage but the return of an item takes you under that threshold the cost of delivery will be deducted from your refund.

How can I return an item?

To start a return, you can contact us at hello@peanutandpoppet.com. We will happily accept a return if the above conditions are met.

Once we've agreed your return you can mail the item(s) back to the return address on your label, make sure to include your name, your order number and your reason for return inside the parcel. If you no longer have the label we can provide the return address.

Please note items are returned at your own risk and cost unless faulty or received in error. We highly recommend that you send return parcels via a tracked delivery method and get proof of postage. We are unable to refund or replace items should they fail to arrive with us.

Items will not be accepted for return without first contacting us. 

Once your item has been received and inspected you will automatically be issued a refund, if eligible. You'll be refunded via your original payment method but please remember it can take some time for your bank or credit card company to process and post the refund too.

If we find any issue with your return we will contact you.

Can I cancel my order?

If your order has not yet been dispatched we are able to cancel and refund your order in full. Please contact us as soon as possible to discuss this.

What if my item is faulty?

Please inspect your delivery upon receipt and advise us of any damages or issues immediately so that we can make it right. If damage were to occur after use please contact us for advice on what to do next. We may require you to send a photograph of any defections or damages. 

We reserve the right to refuse a refund if it is believed that damage has occurred because of user error.

Can I exchange an item?

We do not currently operate an exchange service. If you would like to exchange an item you can do this by returning the item you no longer want and placing an order for the alternative item through the website.

Are there any exceptions?

Yes, there are some items that cannot be returned. For example, perishable goods such as food, custom items such as personalised items or special orders and personal products for hygiene reasons, this includes but is not limited to period care, beauty products and self care items such as deodorant. If you have any queries please feel free to contact us at hello@peanutandpoppet.com. We will endeavour to reply within 24-48 hours.

Unfortunately, we cannot accept returns on sale items or gift cards.

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